Refund policy

At Jupiter BMY, we want every customer to have a positive shopping experience. We take care to ensure that orders are processed accurately and arrive as expected.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact our customer support team at Jupiterbmyltd@hotmail.com.

To help us investigate the issue, please include:

• Your order number

• A brief description of the problem

• Clear photographs showing the issue, where possible

Our team will review the information provided and get back to you with the next steps.

Exchanges

We do not offer direct product exchanges.

Returns & Cancellations

If you wish to return or cancel an order, please contact us for guidance on the available options.

Returns, cancellations and any applicable refunds are handled in accordance with our policies and your statutory consumer rights.

Contact Us

For any questions or concerns regarding your order, please contact:

Jupiter BMY LTD
Email: Jupiterbmyltd@hotmail.com

We aim to address customer concerns fairly and efficiently.