Shipping policy

Shipping & Delivery Policy

JUPITER BMY LTD

At Jupiter BMY, we aim to make your shopping experience as smooth and enjoyable as possible. Please review our shipping information before placing an order.

1. Delivery Times

We aim to deliver orders within 7–15 working days.

Working days exclude weekends and public holidays.

Delivery times may vary depending on your location and circumstances beyond our control.

2. Shipping Costs

We offer free shipping on orders of £70 or more.

For orders below £70, applicable shipping charges will be displayed at checkout before payment.

3. Order Processing

Once your order has been placed, it will be prepared for dispatch.

You will receive an order confirmation email after successfully completing your purchase.

Please note that processing and dispatch times may vary depending on the items ordered.

4. Order Tracking

You can track your parcel directly through the Track Your Order page on our website.

Simply enter your order number to view the latest available tracking information.

Tracking updates may take some time to appear after your order has been dispatched.

5. Multiple Items

If your order contains multiple items, they may occasionally be shipped separately.

This means your items could arrive in different parcels or on different dates.

6. Delivery Issues

If you experience any issues with your delivery, receive an incorrect item or notice that your parcel has arrived damaged, please contact us.

To help us investigate, please provide your order number, a description of the issue and relevant photographs where possible.

Our customer support team will review your enquiry and advise you on the next steps.

7. Contact Us

For any shipping or delivery enquiries, please contact: